1. We respect your privacy
1.1 SkilledSmart Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2. Collection of your personal information
2.1 SkilledSmart Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
2.4 The kinds of personal information we may collect includes:
(a) contact details such as name, role or position, address, email address, IP address, and telephone contact details;
(b) information relating to your financial circumstances as provided by you to us;
(c) information about your interests and requirements and the products and services that you may wish to purchase;
(d) information regarding our communications with you, your attendance at seminars and promotional events held by us, and your perusal of our offerings, website and content;
(e) if you are an employee or prospective employee, information about your qualifications, skills and work experience;
(f) if you are a supplier or prospective supplier, information about your business skills, services, products and prices;
(g) information necessary for automatic payments of subscription fees for the services we provide, including credit card or banking details.
(h) Information and data related to statistical information regarding access, views, and use of our website and promotional emails.
3. How we collect your personal information
3.2 SkilledSmart Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
3.3 SkilledSmart Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
3.4 We may collect information by various means including when:
(a) you contact us with a question or inquiry;
(b) you sign up for, or purchase, any of our products or offerings;
(c) you subscribe to receive our newsletter or any other content we provide;
(d) you attend a seminar or event where we are hosting or presenting;
(e) you participate in any of our courses, events, or offerings;
(f) you visit our website, or any of our social media pages
(g) when you post comments or content on our platform, online channels, or website
4. The purposes for which we collect, hold, use and disclose personal information
4.1 We collect, hold, use and personal information in order to:
(a) respond to your enquiries;
(b) provide you with content, products, services, or offerings;
(c) monitor or improve the use of and satisfaction with our offerings;
(d) let you know about updates, developments, and offerings that may be of interest to you;
(f) inform our understanding of our customers and their needs and desires, to improve our offerings, services, and marketing
5. Disclosure of your personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information and data collected (including via cookies and tracking pixels) may be supplied to a third party for the delivery or promotion of our services.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of SkilledSmart Pty Ltd, https://skilledsmart.com.au, its customers or third parties.
5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to USA.
5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances
6. Security of your personal information
6.1 SkilledSmart Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information.
7. Security of your personal information
7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info[at]skilledsmart.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1 When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.3 Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SkilledSmart Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Last updated: 4 August 2019